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Public service delivery is a process that involves the provision of services to the public by government and other public organizations. It is a complex process that involves many stages and means, from planning and budgeting to implementation and evaluation. This article will provide an overview of public service delivery, its stages, and the various means through which it can be achieved. It will also discuss how technology-enabled solutions can be used to improve efficiency in public service delivery. Finally, it will explore some of the challenges faced by governments in delivering services to citizens.
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